Domestic

Estimated delivery time

4 – 10 days

Delivery cost

FREE for all orders….

Rest of world

Estimated delivery time

4 – 10 days

Delivery cost

FREE for all orders over $75 USD

$30 for orders under $75 USD

SHIPPING PROCESS

• Orders placed before 2pm each business day will be dispatched on the same day
• Orders placed after 2pm or on weekends will be dispatched the following business day
• Our distribution centers are located in the Mumbai & Gurgaon, and are closed on weekends and public holidays

Please note:

• Where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received
• Estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes

TRACK YOUR ORDER

• All orders are tracked by the delivery carrier
• You will receive an email with a tracking link once your parcel has left our distribution centre
• To track your order, please click the tracking link in your dispatch email

HOME DELIVERY

• All orders require a signature upon delivery
• If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the collection point from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel)
• Please note that we will not accept responsibility for any parcel that is lost or damaged, where a signature release is requested after dispatch.

BUSINESS ADDRESS DELIVERY

• Nomination of a business as your delivery address opens signature authority to any person at that business address. This is due to the nature of deliveries to business addresses whereby receptions or mailrooms often sign for and accept parcels in bulk and on behalf of persons located at that address
• If your order is shipped to and signed for, on your behalf, at a business address, we will not accept responsibility for any parcel that is lost or damaged
• We strongly suggest nominating a home address should you place a high value order with us. This will ensure only residents of the address will have signature authority

CUSTOMS AND IMPORT DUTY

Items for delivery to countries outside of India may be subject to customs duties and taxes levied by the destination country. For any parcel shipped outside of India, you as the recipient will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. Please Contact us if you have any questions.

CUSTOMER CARE

For any questions regarding your online order, contact our Customer Care Team (available in English) directly via info@off-kilt-com or WhatsApp or phone: +91 8291155692

Include your contact information, order number and query and we will get back to you within 24 hours (Monday to Friday, 09:00 to 18:00).