Returns & Refunds policy
You are entitled to cancel your order within 7 days without giving any reason for doing so.
The deadline for canceling an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail info@off-kilt.com
We will reimburse you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 7 days
- The goods are in the original packaging
The following goods cannot be returned:
- The supply of goods made to your specifications or clearly personalized.
- The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
- The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Bldg-16/B, Dhindoshi, Jeshtha, CHS, Plot 5 – 1, Nagri Niwara Cooperative Housing Society, Goregaon, Mumbai, Maharashtra 400065
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Refunds Will Be Processed:
- Refund will be processed within 48 hours of our distribution center receiving your parcel; this may vary during busy periods.
- Funds will be refunded based on the method used for the original purchase:
- PayPal refunds will be visible in your PayPal balance immediately
- Credit card refunds will be visible within 5-7 business days depending on your financial institution
- If the customer has already made one or more payments and an amount is owing to them, that amount will be refunded to the credit/debit card they used to place the order. Once notified, we will process the refund immediately but the bank may take 5-7 business days to refund any money to the card.
Please note that delivery charges are non-refundable, unless your item is deemed to be faulty.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@off-kilt.com
